Not happy with your purchase? We've got you covered with our straightforward returns process.

Quick Guide:

• Please read our Warranty policy for more details
• Unwanted items: 30 days to return, 14 days to notify us
• Faulty items: Use our returns portal for fast resolution
• Refunds: Can take 3-5 working days once approved to hit your account

What We Can't Accept: Opened e-liquids, vape kits, pods, or pre-filled pods (unless faulty)

Need Help? Questions? Contact us via live chat or call 01246 260010

All returns must go through our Returns portal - no exceptions. We'll handle the rest and keep you updated throughout.