Customer Support
Frequently Asked Questions
At Eco Smok, we know that exploring the vaping world can sometimes seem confusing, especially for beginners. That’s why we’ve designed this detailed FAQ page to answer your most important questions and concerns. Whether you’re interested in our products, need guidance with your order, or want to discover more about vaping safely, you’ll find the details you need right here.
Ordering and Account Questions
Everything you need to know about creating an account, placing orders, tracking deliveries, and managing all your purchases with Eco Smok, so you can shop confidently and conveniently.
FAQ
To create an account at EcoSmok, simply click on the “Sign Up” button on our homepage. Enter your details, including your name, email address, and password, then submit the form. A confirmation email will be sent to you so you can verify and activate your account.
To place an order, simply browse through our wide selection of products and choose the items you’d like to purchase. Click “Add to Cart” for each product you want. When you’re ready to proceed, go to your cart, review your selected items, and click “Checkout.” Then just follow the on-screen steps to enter your shipping and payment details.
If you need to modify your order, please contact our customer service team at contact@ecosmok.co.uk as soon as possible. We can assist with changes as long as your order hasn’t been processed yet. Once the order is in transit, modifications may no longer be possible.
After your order is dispatched, you will receive a WhatsApp message with your tracking details. Use the tracking number on our shipping carrier’s website to follow the progress of your delivery.
If you receive the wrong item, please contact our customer service team within 48 hours of delivery. We’ll assist you with the return process and make sure the correct item is sent to you as quickly as possible.
Payment and Pricing Questions
Learn about our accepted payment methods, shipping fees, special offers, and how we securely process all transactions to ensure a safe and smooth shopping experience.
FAQ
At EcoSmok.co.uk, we accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure checkout options. Simply choose the payment method that suits you best during the checkout process.
Shipping costs may vary depending on your location and chosen delivery option at checkout. All fees will be clearly shown before you finalize your Eco Smok order.
Yes, Eco Smok regularly features discounts and promotions. Visit our "Vape Deals" page for the latest offers, and sign up for our newsletter to get exclusive vape discounts straight to your inbox.
Shipping Questions
Find details about delivery times, available shipping carriers, international orders, and how to track your Eco Smok package efficiently.
FAQ
Yes, Eco Smok provides international shipping to select countries. For details on destinations and any restrictions, please see our shipping policy page.
Shipping times vary based on your location and chosen delivery method. Typically, domestic orders arrive in 2-5 business days, while international shipments may take longer depending on the destination. Eco Smok offers DPD next-day delivery within the UK (excluding the Scottish Highlands and islands).
We work with trusted shipping carriers like Royal Mail and DPD to ensure your Eco Smok orders arrive safely and on time, depending on your location and the selected delivery option.
Yes, you can choose your preferred shipping method at checkout, including standard, express, or international delivery options for your Eco Smok order.
If your Eco Smok order hasn’t arrived within the expected timeframe, check the tracking information in your shipping confirmation email. If there are any issues, contact our customer service team for prompt assistance.
Returns and Exchanges
Learn about Eco Smok’s return policy, exchange process, and the steps to follow if you need to send an item back.
FAQ
Eco Smok accepts returns on unopened items within 14 days of delivery. If you receive a defective or wrong item, contact us for return instructions. Please note that opened e-liquids cannot be returned due to health and safety regulations. Read our return and refund policy for full details.
To start a return or exchange, contact Eco Smok’s customer service team with your order number and reason for return. We’ll provide instructions and a return shipping label if applicable.
For health and safety reasons, Eco Smok cannot accept returns on opened e-liquids. If you have any concerns about your purchase, please contact us, and we’ll be happy to assist you.
Customer Support
Get assistance with product selection, technical guidance, and ways to reach Eco Smok’s customer service team for support.
FAQ
You can contact us by calling our customer service number at +44 7443 176197. If you prefer WhatsApp, our mobile number supports this service, and you can expect a response within 30 minutes!
You can email us at contact@ecosmok.co.uk. We strive to respond as quickly as possible to all inquiries.
Our physical address is 23 Lockett Street, Manchester, M88EE. Feel free to visit us if you have any questions or need assistance!
Our customer service team is available Monday to Friday, from 9 AM to 5 PM (GMT). We strive to respond to all inquiries as quickly as possible.
Yes, we offer a warranty on certain products. Please refer to the specific product description for warranty details. If you experience any issues, contact our customer service team for assistance.
At Eco Smok, we are committed to preventing underage sales of vaping products. An age verification pop-up will appear whenever you visit the site. You must provide accurate information to comply with legal requirements. Delivery partners like Royal Mail may also request age verification when handling your order.
Choosing the right vape products depends on your preferences and experience. Beginners may prefer user-friendly devices like starter kits or disposable-alternative vapes. For flavour suggestions, explore Eco Smok’s bestsellers section, and contact our customer service team for personalised advice.
If an item is out of stock, you can sign up for notifications on the product page to be alerted when it becomes available again. We're constantly restocking popular items, so be sure to check back frequently!